FAQ’s and POLICIES

The maker / owner or its affiliates of 3RIVERKYDEX.COM are NOT responsible should you, hurt, cut, maim or kill any animals, yourself or others with our products.  Seek professional guidance before using this product. By accepting and using this product you are accepting all responsibilities and will NOT hold 3RIVERKYDEX.COM responsible for any Illegal activities or lawsuits. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW THE CREATOR/ OWNER WILL BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE ANY OF OUR PRODUCTS. The buyer is responsible for knowing your own states laws.

Please DO NOT use our products for any other purpose than what it is intended for.  Our products are NOT to be used a pry bar, axe, screwdriver, pick, shovel, wedge, thrown or hammered, etc.  Extreme temperature fluctuations may have an effect on the kydex. It’s best to keep your holster/sheath at the temperature you intend to use it. Your product will not be repaired, replaced or money refunded in the event of abuse or extreme testing not authorized by 3riverkydex.com

A lifetime warranty is guaranteed on the lifetime of the product rather than the lifetime of the consumer. If a product has been discontinued and is no longer available, the warranty will last 1 year after the product is discontinued. The warrantee will not be honored in the case of abuse.

Wait time for new orders will vary depending on the order and at the time it is received. You may receive an order as little as 4 weeks but please allow up to 24 weeks for delivery.

We do not take custom orders at this time. The websites has a list of our products and will be updated frequently.

If you request an order to be cancelled it must be within 5 business days upon payment. We have materials allotted for each build and a waiting list. We cannot refund your money one the build is in progress.

Bulk orders maybe available upon request. Please contact us for bulk orders.

SHIPPING AND DELIVERY

Shipping cost is not included. Shipping is $10 for USA and $40 for International shipping. We use USPS PRIORITY MAIL with tracking for USA and FIRST CLASS MAIL for UK and Canada. If you want us to ship outside the USA please contact us first.

We will ship international however the buyer will purchase at their own risk. We will not refund your money if customs confiscates or loses your package. International shipping is a min of $40.00. We cannot track the package once it leaves the USA.

Although these items are packaged properly, in some instances transit-related damage may occur. Please inspect your order carefully when it arrives. Should you find that your merchandise is damaged, you may choose to refuse the delivery. Please report any damage to us at the time of delivery.

If you refuse delivery of the item when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item.

Wait time for new orders will vary depending on the order and at the time it is received. You may receive an order as little as 3 weeks but please allow up to 24 weeks for delivery.

PAYMENT AND RETURNS

You may only return the product or a full refund within 5 days of receiving it. You may also return it was damaged in transit. Exchange can only be made within the first 5 days of receipt and only for the same model. It must be in the same condition it was shipped in and unused. All packing materials need to be returned. Buyer will pay for return shipping and no reimbursement of shipping charges are to be applied.

A lifetime warranty is guaranteed on the lifetime of the product rather than the lifetime of the consumer. If a product has been discontinued and is no longer available, the warranty will last 1 year after the product is discontinued. The warrantee will not be honored in the case of abuse.

If you request an order to be cancelled it must be within 5 business days upon payment. We have materials allotted for each build and a waiting list. We cannot refund your money one the build is in progress.

ABOUT OUR PRODUCTS AND KYDEX CARE

The holsters, sheaths and gear will be made from kydex. Kydex is a heat molded plastic. It forms to an object when hot and then cools to hold its form. To clean you can use hot water and dish soap or simply green. You can use a tooth brush to get the grime and sand out of tough areas. DO NOT USE CHEMICAL CLEANERS LIKE ACETONE OR TURPENTINE IT WILL DISCOLOR THE KYDEX. A good air can or air hose to blow out the inside of any dirt or grit. Do not leave the kydex in the sun, car dash or extreme cold for long periods of time it can deform or crack the kydex.

Every holster/sheath will feel tight when new. Please let the kydex break in. You may notice some shavings or scratches inside the kydex, this is normal. You can put a light coat of gun oil in the inside of the holster/sheath however do not get it on the outside. If the holster/sheath is still to tight you can return it or lightly use a hair dryer in the tight spots. Be advised if you over heat the kydex you will ruin it and it will need to be reformed.

Because this is a “HANDMADE” our products may be have minor imperfections. Blemishes, nicks, wavy lines, tool markings, uneven grind lines, marks, etc. These imperfections are only surface blemishes and will not affect the holster/sheath.

If you have any further questions please contact us at 3riverkydex@gmail.com